Rohadfox Construction Control Services Corporation

Essential Job Duties (include the following but not limited to) 

• Answer incoming customer emails to the Help Desk. 

• Follow established procedures to diagnose and troubleshoot system issues. 

• Analyze, determine, and document reported production outages/incidents. 

• Determine severity, impact, and nature of incidents. Escalate as needed. 

• Communicate clearly with other team members. 

• Submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications. 

• Complete onboarding or offboarding functions for staff being mobilized or demobilized. 

• Perform hardware and software installations. 

• Oversee deployments and relocations of staff at various locations throughout the airport footprint. 

• Provide IT support at Division-wide sponsored events. 

• Provide on-the-job training to new department staff members. 

• Provide computer orientation to new staff. 

Hardware and Infrastructure Experience

• PC Hardware Troubleshooting

• Network Infrastructure Troubleshooting
• Windows Operating Systems
• Microsoft Office 365 Suite