Support

Most problems have a quick fix below. If yours doesn't, write to hello@swiptapp.com. Tell us which phone and computer you use and what you see on the screen; a screenshot helps.

On this page: Getting started · Connection problems · Pairing problems · Transfer problems · Questions and answers

Getting started

1. Install Swipt on your computer (Windows PC or Mac) and open it.
2. Install Swipt on your phone and open it.
3. On the computer, click Pair a phone. On the phone, tap Pair with your computer and scan the QR code. Click Pair on the computer.

That's it. From then on, pick photos or files on your phone and swipe up to send. You can also use Share ▸ Swipt in Photos or any other app.

Connection problems

"Can't find" your computer

• Is Swipt running on the computer? It can sit in the tray (Windows, by the clock) or the menu bar (Mac) with its window closed, but it must be running. If you quit it, open it again.
• Are both on the same Wi-Fi? Not mobile data, not a guest network. Two Wi-Fi names from the same router (for example 2.4 GHz and 5 GHz) are fine.
• Is the computer awake? A sleeping computer can't receive.
• Guest, office, school and hotel networks often stop devices talking to each other. Try your home Wi-Fi, or your phone's hotspot with the computer connected to it.
• A VPN on the phone or the computer can get in the way. Pause it and try again.
• Some routers keep devices apart ("client isolation" or "AP isolation"). Turn it off in the router's settings, or use your main network.

"… is blocking Swipt"

Your phone reached the computer, but the computer's firewall didn't let Swipt in.

• Windows: Swipt shows how to fix it in its window ("Phones can't reach this PC"). Usually your Wi-Fi is set to Public: open Settings ▸ Network & internet ▸ Wi-Fi ▸ your network and choose Private network. Or allow Swipt in the firewall: Control Panel ▸ Windows Defender Firewall ▸ Allow an app through firewall ▸ Change settings ▸ tick Private and Public next to Swipt.
• Mac: System Settings ▸ Network ▸ Firewall ▸ Options: make sure Swipt is set to allow incoming connections.

"Let Swipt find …" (iPhone)

Swipt isn't allowed to look on your Wi-Fi. Open Settings ▸ Privacy & Security ▸ Local Network and turn on Swipt.

"Connect to Wi-Fi" or "Different network"

Your phone is on mobile data or on another Wi-Fi than the computer. Connect both to the same Wi-Fi.

Windows says "Windows protected your PC" when installing

That's Windows being careful with new downloads. Click More info, then Run anyway. When Swipt first opens, click Allow if Windows asks about the network, so your phone can reach it.

Pairing problems

"Code expired"

A pairing code works once and for 5 minutes. On the computer, click Pair a phone again for a new code and scan that one.

"Not paired"

Nobody clicked Pair on the computer within a minute (or it was declined). Scan a new code and confirm on the computer.

"That's not a pairing code"

Scan the QR code shown in Swipt's window on your computer (Pair a phone). If scanning doesn't work, click Copy code as text on the computer, get the text to your phone, and tap Enter the code instead.

The camera doesn't open

Allow Swipt to use the camera in your phone's settings, or tap Enter the code instead and paste the code.

"Not paired anymore"

The phone was removed on the computer (or the computer's Swipt was reset). Pair again.

Transfer problems

"Connection lost. Reconnecting…"

The Wi-Fi dropped for a moment. Keep both devices on the Wi-Fi: Swipt continues where it stopped. If it gives up, tap Try again; it doesn't start over.

Files from the computer don't arrive on the phone

• Open Swipt on the phone: it picks files up while it's open. Until then the computer shows "Waiting for …".
• Both need to be on the same Wi-Fi.
• If the phone has no free files left, the files wait on the computer until you unlock unlimited transfers on the phone.

"… is full"

There isn't enough space on the computer. Free some up, or choose another save folder in Swipt ▸ Settings, then try again.

"Couldn't get …" (iPhone)

The photo is probably stored only in iCloud. Connect to the internet so your iPhone can download it, then try again.

Swipt shows only some of my photos

You gave Swipt access to selected photos only. Tap Change above the photos to pick others, or allow all photos in your phone's settings.

I can't find received files

See Where do my files go? below.

Questions and answers

How do I send files from my computer to my phone?

Drag files onto the Swipt window on your computer (or click Send to phone) and choose your phone. They arrive as soon as Swipt is open on your phone.

Where do my files go?

• Computer: Downloads ▸ Swipt (you can change it in Settings).
• iPhone: photos and videos go to Photos; other files to the Files app ▸ On My iPhone ▸ Swipt.
• Android: photos and videos go to your gallery (Pictures and Movies ▸ Swipt); other files to Downloads ▸ Swipt.

What do the free files mean?

Each phone can send or receive 100 files for free (one file is one transfer, whatever its size). After that, you can unlock unlimited transfers forever with one payment. No subscription, no ads, no account. The Swipt apps for Windows and Mac are free, and your phone's free files count for both directions.

I bought Unlimited Transfers. How do I get it on a new phone?

Open Swipt ▸ Settings (the gear) ▸ Restore purchase, with the same Apple ID or Google account you bought it with, and an internet connection. A purchase waiting for approval (for example Ask to Buy) unlocks by itself once it's approved.

Is it private?

Yes. Files go straight from your phone to your computer over your Wi-Fi, encrypted. They never touch the internet or any server, and Swipt collects no data. See the privacy policy.

How fast is it?

As fast as your Wi-Fi allows, often 10 to 30 MB per second at home. If the connection drops, Swipt picks up where it stopped.

How do I stop Swipt starting with my computer?

• Windows: Swipt ▸ Settings ▸ "Start Swipt when you sign in to Windows".
• Mac: Swipt ▸ Settings ▸ "Open Swipt when you log in to this Mac".

How do I remove a phone or start over?

• On the computer: Swipt ▸ Phones to remove one phone, or Settings ▸ Start over ▸ Reset Swipt to remove all.
• On the phone: Settings ▸ Reset Swipt.

Received files always stay where they are.